Instant messaging and online community marketing
Instant messaging? Online community marketing? “What’s that?!” we hear you cry. Well, like our SMS marketing services and the cost-effective e-newsletter marketing strategies and email campaigns we provide, instant messaging and online community marketing are great ways to engage and interact with your online audience and personalise their online experience.
What is online community marketing?
Online community marketing covers a host of areas, but here we’re talking about communicating (or messaging) via your website. For instance, enabling members of your online forum to interact with you and each other. Great for customer support, but also an effective way to develop your database and loyalty among your community – users can even personalise their online presence with an avatar.
What about instant messaging and live chat?
We can also integrate online live chat and instant messaging into your website. Of course, you need someone at your end, ready to answer questions and queries. But as your online community and business grows, it’s another fantastic way to enrich the online experience and enhance customer service for visitors to your site, especially for e-commerce websites with online shopping carts.
Find out more about the online community marketing and instant messaging functionality we can integrate into your website through our content management system (the best CMS around). Simply contact our website development team in Perth.