Support

At ALYKA, we understand that ongoing support is crucial for maximising the potential of your website and CRM systems. We offer a range of tailored support options designed to suit your specific needs. Whether you require ongoing website maintenance and updates to keep your site running smoothly, or dedicated assistance to ensure you're leveraging HubSpot as efficiently and effectively as possible, our team is here to help you achieve your goals.

Why we are your support partner of choice

Tailored support

We built your website and configured your portal, so we can provide support specifically tailored to your setup.

Flexible hours

Support available in flexible buckets of hours, perfect for addressing any immediate issues or teething problems.

Ongoing optimisation

We offer support through ongoing retainers for continuous projects and website or CRM optimisation.

Ongoing website support

Once your website is complete, we provide a number of support options to help you get the most out of your new site. Our Support Retainer involves help-desk-style support to assist you on a query-by-query basis. This option is client-led and query-based, making it a good fit for clients who are focused on ad hoc fixes and enhancements. There’s also our Success Retainer, where you’ll be assigned a dedicated strategic account manager to help you proactively optimise your new system. It involves a quarterly planning session with your Account Manager and the use of a MicroService - both of which enable our team to create a roadmap for your website.

Get dedicated website support Learn about website development

HubSpot CRM support

Your portal is all set up - what's next? Even the most savvy HubSpot users have questions from time to time and need support to get the most out of their portals. Once the onboarding process is complete, you may find that you still have a few questions about using your HubSpot portal. Or, perhaps you'd like to work with us proactively to enhance your portal by setting up and using additional features.

That’s why we offer a number of support packages to help you get the most out of your new CRM. From help-desk-style troubleshooting to optimising and enhancing the functionality of your portal as your business needs change, our team is ready to help.

Get dedicated CRM support Learn about our CRM services

Meet our customer support and success team

Siew Siew is our Senior Web Developer with 10+ years of experience working on complex web solutions. Siew Siew is adept at effective team communication and collaboration, resulting in exceptional client outcomes and successful support resolutions.

Siew Siew Lee

Technical Lead - Support & Success

Before joining ALYKA, Ben owned and operated his own business. This experience enables him to oversee delivery of client services, keeping our clients happy and driving their growth. Ben works closely with our specialists in all areas of the digital environment.

Ben Chew

Head of Client Services

As our Support and Success Specialist, Mithraa plays a pivotal role in ensuring our clients have a seamless experience. Her deep technical knowledge and development experience allows her to efficiently diagnose issues and provide solutions.

Mithraa Sangaran

Support & Success Specialist

Get expert website and CRM support with ALYKA

Tailored solutions, flexible hours, and ongoing optimisation to maximise your online presence.

Frequently asked questions

Does ALYKA need to host my website in order to provide support?

We don’t need to, however this is recommended so that we can be sure all necessary updates are being run.

What type of support services are included?

As a full-service digital agency, our team can support you with the following website services:

CMS fixes and optimisations
Enhancing and scaling your system, including integrations
Content
Accessibility
User Experience
Design
Digital Marketing*
CRM Services

*Excluding KPI-based marketing such as ongoing SEO and PPC

We can also support you with the following CRM support services:

Conversion path creation
Conversion optimisation
Data importing and cleansing
Out-of-the-box integration services
Training and documentation
Workflow creation and updates
Report and dashboard creation and customisation
Lead allocation and rotation
Ad hoc support and query management.

How will my support hours be allocated?

Flexible Support hours are client-led. These hours will be used to respond to your queries and provide implementation support as needed. A small number of hours will be reserved for reporting and account management.

What happens if I don’t use up all of my hours in one period?

Hours will roll over across periods for the term of the contract. Hours must be consumed within the initial contract period.

Claim your free website evaluation