Support

Creating a new website or configuring a CRM is a significant achievement, but what happens once the project is complete? Even the most well built systems require maintenance or optimisation to meet the changing needs of your organisation. At ALYKA, we understand that ongoing support is crucial for maximising the potential of your website and CRM systems. We offer a range of tailored support options designed to suit your specific needs.

Ongoing website support

Once your website is complete, we provide a number of support packages to help you get the most out of your new site. Our Support Retainer involves help-desk-style support to assist you on a query-by-query basis. This option is client-led and query-based, making it a good fit for clients who are focused on ad hoc fixes and enhancements. There’s also our Success Retainer, where you’ll be assigned a dedicated strategic account manager to help you proactively optimise your new system. It involves a quarterly planning session with your Account Manager and the use of a MicroService - both of which enable our team to create a roadmap for your website.

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HubSpot CRM support

Your portal is all set up - what's next? Even the most savvy HubSpot users have questions from time to time and need support to get the most out of their portals. Once the onboarding process is complete, you may find that you still have a few questions about using your HubSpot portal. Or, perhaps you'd like to work with us proactively to enhance your portal by setting up and using additional features.

That’s why we offer a number of HubSpot support packages to help you get the most out of your new CRM. From help-desk-style troubleshooting to optimising and enhancing the functionality of your portal as your business needs change, our team is ready to help.

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Why we are your support partner of choice

Tailored support

We built your website and configured your portal, so we can provide support specifically tailored to your setup.

Flexible hours

Support available in flexible buckets of hours, perfect for addressing any immediate issues or teething problems.

Ongoing optimisation

We offer support through ongoing retainers for continuous projects and website or CRM optimisation.

Website maintenance and support packages

Meet our customer support and success team

Siew Siew is our Senior Web Developer with 10+ years of experience working on complex web solutions. Siew Siew is adept at effective team communication and collaboration, resulting in exceptional client outcomes and successful support resolutions.

Siew Siew Lee

Technical Lead - Support & Success

Before joining ALYKA, Ben owned and operated his own business. This experience enables him to oversee delivery of client services, keeping our clients happy and driving their growth. Ben works closely with our specialists in all areas of the digital environment.

Ben Chew

Head of Client Services

As our Support and Success Specialist, Mithraa plays a pivotal role in ensuring our clients have a seamless experience. Her deep technical knowledge and development experience allows her to efficiently diagnose issues and provide solutions.

Mithraa Sangaran

Support & Success Specialist

Get expert website and CRM support with ALYKA

Tailored solutions, flexible hours, and ongoing optimisation to maximise your online presence.

Frequently asked questions

What’s included in website support?

We offer a range of website support packages to suit different needs. Our Support Retainer provides help-desk-style assistance for ad hoc updates, fixes, and enhancements, ideal for organisations seeking responsive, query-based support. For a more strategic approach, our Success Retainer includes a dedicated account manager, quarterly planning sessions, and access to MicroServices to help optimise your website over time.

Whether you're after Kentico or WordPress support in Perth, proactive website maintenance packages, or comprehensive website management services, our team ensures your site continues to deliver long after launch.

As a full-service digital agency, our team can support you with the following website services:

CMS fixes and optimisations
Enhancing and scaling your system, including integrations
Content
Accessibility
User Experience
Design
Digital Marketing*
CRM Services

*Excluding KPI-based marketing such as ongoing SEO and PPC

What’s included in HubSpot CRM support?

After onboarding, our HubSpot support packages are designed to ensure you get the most from your CRM. We provide ongoing CRM customer support, from help-desk-style troubleshooting to strategic enhancements as your needs evolve. Whether you need ad-hoc guidance or ongoing optimisation with a dedicated account manager, our team is here to support you.

As a trusted HubSpot partner in Perth, our consultants help with setup, feature implementation, and long-term system improvements. Enjoy the confidence that comes from knowing your CRM is backed by a certified HubSpot agency Perth team.

Our team can assist you with the following HubSpot CRM support services:

Conversion path creation
Conversion optimisation
Data importing and cleansing
Out-of-the-box integration services
Training and documentation
Workflow creation and updates
Report and dashboard creation and customisation
Lead allocation and rotation
Ad hoc support and query management.

What makes our support package different?

With our Success Retainers, you’ll get much more than help-desk-style support - you’ll also get a dedicated account manager to help you enhance your systems and pursue your long-term strategic goals. This level of hands-on assistance is what sets our support packages apart. If you’ve already got your own website or CRM goals in mind, we can help you achieve them. If you’re not sure what to improve but know you want to continue enhancing your website or CRM over time, we can provide recommendations and help you action them.

Do you offer local support?

Yes, we do! Our team is based in West Perth and offers local website support and maintenance packages.

How will my support hours be allocated?

Flexible Support hours are client-led. These hours will be used to respond to your queries and provide implementation support as needed. A small number of hours will be reserved for reporting and account management.

What happens if I don’t use up all of my hours in one period?

Hours will roll over across periods for the term of the contract. Hours must be consumed within the initial contract period.

Does ALYKA need to host my website in order to provide support?

We don’t need to, however this is recommended so that we can be sure all necessary updates are being run.

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