The challenge
An opportunity to modernise their CMS and create a more engaging user experience.
The solution
A new site built on Xperience by Kentico that features a custom Services Directory module.
The results
A CMS that's easy to manage and a new site that's driving user engagement.
About Anglicare WA
Anglicare WA is a leading not-for-profit that provides a wide range of support services to individuals, families, and communities across Western Australia. Their objective is to help people thrive during times of need, and they operate with a strong focus on compassion, inclusion, and social justice.
Before redevelopment, we conducted user research and stakeholder consultation to better understand user needs, content challenges and governance requirements. These insights shaped the strategy for a clearer, more structured and user-focused website.
The challenge
Anglicare WA’s previous Sitecore website had grown over time and presented opportunities for improvement in usability, flexibility and governance.
Service information was often presented at a broad level, making it harder for users to quickly understand the specific support available and where it could be accessed. There was also an opportunity to better connect services with locations across WA and streamline the path to relevant support.
From a platform perspective, licensing structures and fixed page layouts limited flexibility for content editors. With evolving compliance and contractual requirements, the team also needed clearer processes and responsibilities around content management.
Anglicare WA were looking for a scalable, secure and user-friendly platform that could better support both their community and their internal teams.
The solution
Switching from a Sitecore CMS to Xperience by Kentico
We built the website on Xperience by Kentico, providing greater flexibility, improved governance and a more scalable content management experience.
The platform enables unlimited editors with role-based permissions, enterprise-grade security and structured content architecture. This allows Anglicare WA’s team to confidently manage and update content while maintaining strong compliance controls.
Low-code tools and flexible page layouts give content editors more control, reducing reliance on technical resources and enabling faster updates.
Services Directory
To better support service discovery, we designed and implemented a structured Services Directory.
Users can filter services by support area and availability, and easily connect services to specific locations. Dynamic service-location pages are generated automatically, ensuring accurate and consistent information.
Web accessibility
Accessibility was embedded throughout the project, beginning with a design system built to support inclusive digital experiences.
Structured content modelling ensures important accessibility elements, such as alt text and captions, are included before publishing. The hybrid headless architecture also supports improved performance and flexible content delivery.
Accessibility is now integrated into both the content and technical foundations of the website.
The results
Working with ALYKA on our new Kentico website has been a fantastic experience. ALYKA's technical expertise and collaborative approach have made the development process smooth and productive. With Tenille as our key contact, we’ve built a strong and ongoing partnership that continues to support the evolution of the site as one of our core digital assets. We’re excited about the progress and confident in the path ahead.
