The Challenge
The biggest challenge in the NGIS project was perfecting the navigation as they faced complex messaging issues in fully describing their product, consulting and training offerings. The sometimes confusing structure of information made it hard for users to find what they were looking for - and it was of course ironic that a mapping company had a site with tricky navigation!
To better understand the issues users were faced with, we dove into the site ourselves, meticulously going through each page individually to identify the roadblocks and find the best user journeys possible, so we could guarantee a seamless user experience.
In addition to this, NGIS needed a complex training module that allowed for online bookings, a new contact us form that reduced spam and a case study module that showcased the full suite of NGIS capabilities.